Simply fill out the order form and send it back to us by using one of the following options:
1. by mail
Salzburg Verkehr | Salzburger Verkehrsverbund GmbH
Schallmooser Hauptstraße 10 | Postfach 74 | A-5027 Salzburg
2. by e-mail
3. by fax
+43 662 875787 111
The annual pass is also available in our customer care centers! The currently valid tariff requirements for the Salzburger Verkehrsverbund GmbH apply.
TRANSFERABLE OR PERSONAL USE?
A transferable annual pass can only be used by the person who physically holds it. If the ticket is not needed by one person, another person can use it without additional costs. This makes the transferable annual pass the perfect choice for families or companies. However, the downside of it is that, once lost, a transferable annual pass cannot be replaced under any circumstances. Moreover we cannot give you a refund if you lost the ticket.
If you want to avoid this we recommend issuing a personal annual pass which can be re-issued (NB: additional costs apply) at any time.
CANCELLATION OF AN ANNUAL PASS
Non-bureaucratic, fast and simple: You are moving abroad, start working in a different place or simply don’t need your annual pass anymore?
Simply cancel your annual pass. This is possible on a monthly basis without mentioning a reason.
NB: Cancelling an annual pass before its expiry date leads to the loss of already granted subsidizations, which therefore need to be refunded. The sales price is not equal to the actual price of an annual pass.
Returning your annual pass within the last four months of validity is unprofitable. For each initiated month we have to charge the sum of a monthly pass for the equal service. A refund fee of EUR 5.00 will be charged. Annual passes paid by direct debit are additionally charged a handling fee of EUR 15.00.
Returning an annual pass
Determining the last possible in-time date of return of your annual pass is important to avoid additional costs.
Look at your annual pass: If the last valid day is on the 18th of a month, you need to return the Card by the 17th of a month at the latest – etc.
If you cannot return your annual pass in person to one of our customer care centers, you Need to return it by mail. Make sure to send it by registered mail. The risk of loss lies within the custormer’s responsibility.
Returning an annual pass – example calculation
Situation: You own a Salzburg City Ticket with the validity February 17, 2018 to February 16, 2019 (sales price EUR 365.00) which you have paid for in cash. As you do not need the annual pass anymore, you return it to a customer care center on July 30, 2018. Therefore the ticket has been used for 6 months (February, March, April, May, June and July). The price for a regular monthly pass for the town of Salzburg was EUR 53.90 at the time of the initial validity of your annual pass. Hence, the ticket price for a regular monthly pass is multiplied by six (months). This equals EUR 323.40.
Returning an ongoing valid ticket costs EUR 5.00.
EUR 365.00 minus the costs of “the six monthly passes” (EUR 323.40), minus EUR 5.00 makes a credit balance of EUR 36.60.
Since 2011 employers can provide tax-deductible commuting expenses for their employees in terms of an annual pass, known as “Job Ticket”. Real advantages for employers and their employees can only be determined with the help of a tax consulting service as the eventual savings depend on different factors such as income, etc.
Contact and inform us about your required amount of annual passes per year and we will get back to you with an offer.