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How can we help?

Whether you have questions, suggestions, requests or criticism – there are many ways to get in touch with us. You can simply send us direct enquiries using our contact form.





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    SELF-DISCLOSURE

    Have you applied for a Salzburg Verkehr season ticket? Here you can find out in real time whether your card is already being processed or has even already been sent.

    Order Status
    In urgent cases please contact us here: Service-Hotline:

    0662 632900

    Our service hotline is available at the following times: Monday – Sunday from 06:00 – 21:00

    Information for complainants

    • Data protection: Unless you are already registered in our system as a customer, the information provided by you as part of your complaint shall be stored for a period of three years so that we can assist you with any further enquiries you may have as quickly as possible. Subsequently, your personal data shall be erased. For further information regarding data protection, all customers of the Salzburg Transport Association are requested to refer to our Data Privacy policy.
    • Agency for Passenger Rights (apf)
      If you disagree with the decision made by our company or the respective transport operator, you can reach out to the free and independent arbitration and enforcement agency. To do so, please complete the arbitration form available at www.passagier.at. If online submission is not an option, you may send your documents by post to: Agency for Passenger Rights, Rail or Bus, Linke Wienzeile 4/1/6, 1060 Vienna.
      +43 1 5050 707 710 (Rail)
      +43 1 5050 707 720 (Bus)