GENERAL TERMS AND CONDITIONS

for the online ticket shop of Salzburger Verkehrsverbund GmbH

 

1. SCOPE

1.1. By downloading the SVV ticket app or buying a ticket online (using our online ticket shop to be found at: https://ticketshop.salzburg-verkehr.at/) the general terms and conditions (GTC) are considered as agreed upon. The GTC apply for all electronic orders transmitted to us and must be recognised and accepted by you for each and every order. Until agreed otherwise the GTC apply to all present and future business transactions, even if specific reference is not made.

1.2. The GTC can be adapted for new or revised functions of the SVV ticket app or the online ticket shop if necessary. You are going to be informed about such amendments or supplements.

1.3. The tariff conditions in their current version (last updated on 09 May 2016 for the season 2016/2017, valid from 01 July 2016) as well as the privacy statement of Salzburger Verkehrsverbund GmbH are part of the contract and hereby remain unaffected.

1.4. Deviating or supplementary agreements shall only be valid if they have been set out in writing or have been confirmed by us in writing. All additional agreements, warranties and changes are only then binding if they were confirmed by us in writing.

2. ACCESS

2.1. The SVV ticket app is available for download at https://salzburg-verkehr.at/. The relevant Android- or iOS appfiles can be downloaded by clicking on the link “download SVV-Ticket-App”. To use all functions of the software without restrictions the latest version of the operating system iOS or Android is necessary. You will be informed while making your order, if your smartphone or tablet does not use a compatible version of the operating system.

2.2. To use all functions of our online ticket shop via our website we recommend using the latest version of Internet explorer, Firefox or Google Chrome with your Windows® device or the latest version of Safari with your Apple® device. Using other browsers or older versions can cause restrictions/limitations in the use of our web shop. We will inform you if an update of your browser is necessary to use our online shop with its full range of functions.

2.3. We have no influence on the terms and conditions of providers of any of the mentioned operating systems.

3. CONTRACT CLOSING AND PRICES

3.1. By clicking the button „order now with payment obligation“ as the last step of the ordering process and receiving the order confirmation on your email account or smartphone/tablet a legally binding service contract between you and Salzburger Verkehrsverbund GmbH, Schallmooser Hauptstraße 10, 5027 Salzburg is created.

3.2. The tariff conditions in their respective current version form part of the contract. The tariffs in accordance with the tariff conditions apply exclusively. The prices are indicated in Euros.

3.3. Payment is to be made in advance during the online ordering process by credit card or bank transfer. The online payment process is handled on the basis of a service contract with our external partner SIX-Payment Services (Europe) S.A.. Further information as well as the binding terms and conditions of SIX-Payment Services (Europe) S.A. can be found at www.six-payment-services.com.

If processing your payment with your chosen payment option is not possible for reasons beyond our control, we reserve the right to temporarily block your customer account. This temporary ban will be lifted upon your explicit pledge in writing to use a suitable and fully functional payment option during future transactions.

3.3. We would like to expressly point out that the receipt of data packets may cause fees depending on the terms of your mobile phone service provider. Please inform yourself about potential fees that may be charged by your mobile phone service provider when downloading data (including roaming charges).

4. TICKETS AND DELIVERY

4.1. Currently available in the SVV ticket app or in the online ticket shop are: single ride ticket full fare, single ride ticket reduced fare, single ride ticket minimum, 24-hour ticket full fare, 24-hour ticket reduced fare, 24-hour ticket minimum, 24-hour ticket youth. We reserve the right to offer further ticket types online.

4.2. The tickets ordered are delivered to you electronically either to your email address or your mobile phone number. No fees will be charged for electronic delivery. The tickets are non-transferable and are only valid in combination with an official photo identification.

4.3. You are responsible for printing out the tickets in such a manner that all of the information is completely and perfectly legible and verifiable. Any tickets that are not completely legible and verifiable during a ticket check will be considered as invalid.

4.4. After completing the order process via the SVV ticket app the tickets will be delivered to your smartphone/tablet immediately, which you can then save or print out. We expressly point out that displaying the ticket on a smartphone/tablet is only possible if the registered person logs on to the ticket shop/SVV ticket app. If the smartphone/tablet is not suitable for displaying tickets digitally, you have to carry a printed version of the ticket. The digital ticket has to be displayed correctly and legibly and has to be presented in connection with the specified photographic ID in case of a ticket inspection.

You are responsible for a valid internet connection and for a smartphone/tablet with adequate remaining power to buy the ticket and to present it in case of a ticket inspection.

4.5. Tickets and timetable information offered via the SVV ticket app or the online ticket shop refer to the local time (Central European Time). Therefore, differences compared to the time indicated on your device may result.

5. MUTUAL RIGHTS AND OBLIGATIONS

5.1. As a user, you are granted a non-exclusive and non-transferable right to use the SVV ticket app and our online ticket shop (to be found at: https://ticketshop.salzburg-verkehr.at/) within the scope of the GTC for an unlimited period of time. This authorisation of use does not include commercial use. Any rights exceeding the aforementioned right of use must be agreed upon with us in writing. We expressly point out that we shall hold all intellectual and industrial property rights, including all copyrights, of the software.

5.2. Brand names, information, trademarks or other contents (including the data processed) may not be copied, duplicated, modified, sold, leased, complemented or utilised in any other way without prior written consent.

5.3. Without prior written consent you may not yourself or through third parties

• copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in our software or its parts. You agree not to modify the software in any manner or form for any commercial use.
• (attempt to) overcome, circumvent or override the security mechanisms of our software (including permission management and prevention of further distribution).
• use our software to get access to contents and copy, transfer, decrypt or distribute these contents and thereby violate the law or third party rights.
• remove or modify the copyright notice, trademark, brand name or any other reference to a right of Salzburger Verkehrsverbund GmbH or a third party which are connected to the product.

5.4. As mentioned above, you may use the SVV ticket app as well as our online ticket shop (including technical interfaces) for private purposes only. In particular, it is prohibited without prior written consent:

• Automatic read out or determination of data using dedicated software (e.g. screen scraping tool, robots, spider, crawler or similar).
• Provision of access (including attempts) to confidential information or falsification/suppression of data
• Adopting the offered data for your own or other websites or mobile applications (e.g. via framing or similar technique).
• Other practice which creates disproportionate burden to our online ticket shops.

For any other use of our software than timetable check or ticket purchase for personal purposes (including marketing efforts such as “co-driving” or “power-shopping”), our prior written consent is necessary.

5.5. A breach (including the attempt) of provisions of these GTC and/or an abusive use of our software is prohibited and may result in civil and/or penal sanctions, in particular claim for damages due to copyrights infringement.

6. INSTRUCTIONS FOR USE

6.1. Your smartphone, tablet or computer saves relevant information regarding your ticket purchases and timetable searches. We recommend for your personal protection to delete the SVV ticket app or rather the relevant data in your browser history before handing over your device to a third party. This also applies if you use the SVV ticket app or the online ticket shop on a third-party device.

6.2. We expressly point out that the functions and processes of our software (SVV ticket app and online ticket shop) may be changed, limited or discontinued at our discretion.

6.3. We highly recommend to download and use latest versions of the SVV ticket app we provide. Please do not delete the prior version before updating the app. Otherwise your personal data saved would be deleted as well. Therefore, we further recommend checking if a valid ticket is saved on your device before deleting the app. The GTC apply for all our updates and new versions of the SVV ticket app as well. You will be informed, if different terms and conditions apply to a new version.

6.4. Data protection: To use our SVV ticket app or the online ticket shop personal data (name, address, payment data) must be necessarily raised. Correct and complete, data is necessary to provide you with the relevant information concerning ticket purchases and/or timetable requests. In this context we refer to our privacy statement (https://salzburg-verkehr.at/privacy).

7. LIABILITY

7.1. We will hold you liable for any damages resulting from false statements made when using our online ticket services. If you intentionally provide false statements or abuse our services, we may ban you permanently from using our online ticket services.

7.2. We cannot guarantee interruption-free availability of neither the online ticket shop nor of the SVV ticket app. This derives from technical conditions necessary for internet services and telecommunication, which are outside of our control. Therefore you may not hold us liable if the SVV ticket app and/or the online ticket shop are temporarily not available. The same applies for any maintenance periods required. We always intend to solve the problem quickly and provide you with the full range of functions.

7.3. We are testing our software carefully before providing access. However, if our software causes a damage of your device we are liable for gross negligent or intentional causation of the damage only. We shall not be liable for damage resulting from slight negligence. Further, we shall not be liable for consequential damages, indirect damages, loss of profits and/or data loss. Besides we assume no liability damages caused by a third party (e.g. viruses, hacking or other disturbance of data safety).

8. REVOCATION

Contracts of carriage of passengers are excluded from the scope of the Austrian Distance Selling Act (Fern- und Auswärtsgeschäfte-Gesetz). Therefore, no revocation right exists.

9. CANCELLATION

Buying the ticket via the Salzburg Verkehr APP, you can cancel the ticket before it’s validaty, but latest three minutes after it’s validity started. Contact us via +43 (0)662 632900 or ticketshop@salzburg-verkehr.at. Please have the 13-digit order number (see E-Mail) or the 7-digit Ticket-ID ready.

Buying a ticket via the Salzburg Verkehr Webshop always results in a Print@Home-Ticket. These need to be carried along in printed form. The ticket is sent to the client via E-Mail. A cancellation of this ticket is not possible.

10. MISCELLANEOUS

10.1. The Austrian law applies, to the exclusion of statutes of international private law and the UN Sales Convention.

10.2. The place of performance and jurisdiction is Salzburg, unless the case relates to a consumer transaction as per §1 of the Austrian Consumer Act (Konsumentenschutzgesetz).

10.3. Should one of the provisions in these GTC be or become invalid, it should be replaced by an equivalent provision having the same economic value. The same shall apply in the event of a regulatory loophole.