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How can we help?

Whether you have questions, suggestions, requests or criticism – there are many ways to get in touch with us. You can simply send us direct enquiries using our contact form.

    Here you can drag & drop or simply browse files to send up to three attachments; Attention: allowed file formats: jpeg, pdf, png; max. 5 MB per file, max. 8 MB in total.

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    Have you applied for a Salzburg Verkehr season ticket? Here you can find out in real time whether your card is already being processed or has even already been sent.

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    In urgent cases please contact us here: Service-Hotline
    0662 632900

    Information for complainants

    • Data protection: Unless you are already registered in our system as a customer, the information provided by you as part of your complaint shall be stored for a period of three years so that we can assist you with any further enquiries you may have as quickly as possible. Subsequently, your personal data shall be erased. For further information regarding data protection, all customers of the Salzburg Transport Association are requested to refer to our Data Privacy policy.
    • Customers who are not satisfied with a decision of the rail operator or Transport Association may contact for support an independent agency for passenger rights (apf). In the event of a dispute, this independent arbitration body delivers, free-of-charge, fast and binding resolutions and compensation decisions (e.g. for delays, cancellations etc.). Please submit your documents as an attachment to a complaint form available at If you are unable to make an electronic submission, please send the documents by mail to: Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile 4/1/6, 1060 Wien.