To succeed, it is important that we are aware of your concerns, needs and wishes.
Please reach out to us! Rest assured that we follow up on every sincere communication and, whenever necessary, involve also our partners in the Association. If you do not hear back from us within three business days, we kindly ask you to contact us once again.
Thank you for your understanding.
As we receive a large number of enquiries of various natures, getting back to you may take some time. We take every enquiry seriously and guarantee a reply.
Have you had an especially positive experience using the Salzburg transport services?
We shall be very happy to receive your feedback if you are satisfied with our services. Your positive experience is a huge motivation for us.
We need your telephone number and e-mail address to get back to you and handle your enquiry faster.
Information for complainants
- Customers who are not satisfied with a decision of the rail operator or Transport Association may contact for support an independent agency for passenger rights (apf). In the event of a dispute, this independent arbitration body delivers, free-of-charge, fast and binding resolutions and compensation decisions (e.g. for delays, cancellations etc.). Please submit your documents as an attachment to a complaint form available at apf.gv.at. If you are unable to make an electronic submission, please send the documents by mail to: Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile 4/1/6, 1060 Wien.