Salzburg Verkehr 2GO –
THE “CHECK IN & CHECK SALZBURG OUT” TICKET

Salzburg Verkehr 2GO – THE “CHECK IN & CHECK SALZBURG OUT” TICKET 
Bus and rail travel in Salzburg for the best price
With Salzburg Verkehr 2GO, you will find it is easier than ever before to use public transport in Salzburg. Fast check-in guarantees that you get the best ticket – simply swipe and get going.
If you travel in the federal state of Salzburg more frequently within one week, all your public transport journeys will be analysed retrospectively and the cheapest ticket for the period will be identified. The following tickets are considered here: central zone one-hour ticket, central zone 24-hour ticket, single journey in the region, day ticket for the region, myRegio weekly ticket. Presale tickets and regional or time-limited special rates cannot be included in the best price calculation.

• Quick and easy ticket purchase with the check-in/check-out system
• Check in at the stop / before boarding to activate the ticket
• No fare knowledge required
• Best price guarantee by combining the tickets into daily and weekly tickets
• Easy login with your existing Salzburg Verkehr account
• Overview of the routes travelled in the journey overview
• Automatic debit with saved payment method after one week
• End the journey with easy check-out

• Download the app on your smartphone from Google Play or the App Store.
• Log in to Salzburg Verkehr 2GO with your existing Salzburg Verkehr account. (Please note: the payment method must be saved again).
• Or start the registration process in the Salzburg Verkehr 2GO-app and set up an account.

• The Salzburg Verkehr 2GO-app works on smartphones with the following operating systems:
  – Apple iOS 14.5 (or later)
  – Android 8.0 (or later)
• When installing the app, please ensure that you accept pinpoint access to location services (as an iOS user, always allow access to your location), as well as movement and fitness data. Furthermore, you need a connection to the internet.
• Saving a valid payment method: credit or debit card (VISA, Mastercard).

• Check in at the stop to obtain a valid ticket in the app.
• The departure stop must be nearby.
• The app needs all the required authorisations for location, movement and fitness data. Your mobile location must be activated – GPS must be active.
• The ticket is valid in the federal state of Salzburg.
• The journey ends on check-out.

After check-in in the app, click on the green ticket symbol to display the QR code and ticket details.

The cheapest ticket for the journeys is always charged – all informations and SVV tickets can be found in the current fare conditions and general terms and conditions.

Presale tickets and regional or time-limited special rates cannot be included in the best price calculation.

The following fare concessions can be selected before purchase:

• Youth
• Senior
• Minimum*

*People with disabilities, if their disability pass includes a disability level of at least 70% or the endorsement “the holder of this pass may benefit from fare reduction in accordance with the federal disability act”, and people severely injured by war who have a corresponding pass indicating that they have been severely injured by war – these are equivalent to holders of victim passes in accordance with the victim welfare act and people who have been severely injured in accordance with the armed forces pensions act – as well as parents listed on the Family Pass obtain the minimum fare.

No tickets are available for dogs and bicycles.

A ticket can be purchased only for the person who is logged in to the app. Tickets for dogs and bicycles can also be validated.

With all SVV train und bus lines in the federal state of Salzburg (Obus, bus and rail).

Only in the federal state of Salzburg.
At the moment, it is not possible to travel e.g. to Bad Ischl in Upper Austria or via Little German Corner with Verkehr 2GO. You will be checked out automatically when you leave the area.

The best possible ticket(s) is/are calculated for all journeys within one week for the app user.
Multiple single journeys are amalgamated into one day ticket if the day ticket is cheaper than the individual journeys.
If the weekly ticket is cheaper than the calculated individual and day tickets within one week, then a weekly ticket is calculated.

Presale tickets and regional or time-limited special rates cannot be included in the best price calculation.

After one week the best price is definitively determined and debited from the saved payment method.

Credit or debit card (VISA, Mastercard).

A test payment of 1 euro is taken when a means of payment is saved in the Salzburg Verkehr 2GO-App. This verifies the means of payment and allows future payments to be made quickly and securely. As soon as it has been determined that the credit card can be charged, the payment is automatically cancelled. The amount is not debited. With some financial service providers, this test payment appears in the transactions for a certain period – we apologise for any inconvenience this may cause.

A test payment of 1 euro is taken when a means of payment is saved in the Salzburg Verkehr 2GO-App. This verifies the means of payment and allows future payments to be made quickly and securely. As soon as it has been determined that the credit card can be charged, the payment is automatically cancelled. The amount is not debited. With some financial service providers, this test payment appears in the transactions for a certain period – we apologise for any inconvenience this may cause.

Please contact Salzburg Verkehr customer service on +43 (0)662 632900 or 2go@salzburg-verkehr.at.

Check in before boarding at the stop. It must be a nearby stop, in order to be able to check in. If you check in too early or at a different stop, Salzburg Verkehr 2GO recognises the actual start of the journey anyway and calculates the ticket correctly.

• Because there are no nearby stops.
• Because you are outside the validity area.
• In case of problems, please contact our service hotline on +43 (0)662 632900.

• Ensure that all authorisations for the app are enabled: The app needs all the required authorisations for location, movement and fitness data. Your mobile location must be activated – GPS must be active.
• Ensure that mobile data are activated and available.

If you forget to check out, you will be checked out automatically, at the latest overnight. The journey should be recognised correctly anyway.

Nothing: the change is recognised automatically; you should check out manually only at the end of the journey.

If you cannot show your ticket because of technical problems (e.g. no battery = automatic check-out), then you no longer have a valid ticket. A ticket must be purchased another way (e.g. from the bus driver), in order to be able to continue the journey.

After check-in, the ticket including QR code can be opened in the app. You must check in before departure at the stop. Check-in during the journey or just before an inspection can be traced and is invalid.

So that the route can be tracked and checked for plausibility, the app requires various data. These include location data, as well as the activity detected by the smartphone (riding, walking).
These data, which are needed for route recognition and best price calculation, are collected and saved only after the journey start is initiated (check-in). You can see in the app whether you have checked in and the movement profile is being recorded.
The following personal data are recorded when you register: forename, surname, date of birth, e-mail address, postcode, road, house number, town, telephone number, state. When the app is activated for journeys, the required payment provider is saved, in order to process the payments.

Your personal data are stored for as long as necessary in order to serve these purposes and as long as no other statutory retention obligations or statutory justifications for storage exist. This means we erase your data no later than on expiry of the statutory retention obligations, which are generally 7 years after the end of the contract. Information that we have obtained through use of Salzburg Verkehr 2GO will be erased no more than two years after termination of the contractual relationship.

We keep your data confidential. Within our company, access to your data is limited to those departments and employees who required it in order to serve the aforementioned purposes. We send personal data to third parties if necessary for the aforementioned purposes and permitted by law or if you have previously consented to this. In addition to the recipients specifically named above, we need other service providers (data processors) in order to fulfil our obligations.
The following service providers may receive data.
System service providers: to identify the journey and calculate the best price, data are transmitted to eos.uptrade/Siemens.
Payment providers: to process the payment, data are transmitted to payment provider PayUnity, Payone.
Credit checking: to check creditworthiness, data are transmitted to the company CRIF.